Shipping & Delivery

Last updated: October 2026

Where we deliver

We deliver across New Zealand.

What it costs

Express delivery is a flat $25. Orders of $75 or more are delivered free. The charge is shown at checkout before you pay, and it is charged as a delivery option rather than as a line item, so a discount code only ever reduces the price of the goods.

How long it takes

We dispatch within 2 working days. Delivery then takes up to 7 working days by tracked courier. Express orders are dispatched within 1 working day and delivered in 3 to 5 working days. Remote and rural addresses may take longer, and working days leave out weekends and public holidays. Screens are prepared to order rather than picked off a shelf, which is what takes the time. We will tell you if anything is going to run longer than that.

Tracking

Every order ships with tracking. You get a link by email as soon as your order leaves us. If it has not arrived, check your spam folder first, then contact us with your order number and we will resend it.

If a parcel is late, lost or damaged

Until the goods reach you, the risk is ours. If a parcel is lost or arrives damaged, contact us with your order number and we sort it out, either by replacing the order or refunding it. You do not need to chase the carrier yourself.

Getting your address right

Please check the delivery address before you pay. If a parcel comes back to us because the address was wrong or nobody could take delivery, we will resend it, though a second delivery charge may apply.