Terms & Conditions

Last updated: October 2026

These Terms & Conditions govern your use of simplescreens.co.nz and any purchase you make from Simple Screens (a division of Caruso Consulting Co Ltd, "we", "us" or "our"). By using our website or placing an order, you agree to these terms. Please read them carefully. Our trading and registered addresses are in the footer of every page and on the About page.

How a contract is formed

The products shown on this site are an invitation to you to place an order, not a binding offer. Your order is the offer. A contract comes into being when we accept it, which we do by sending you an order confirmation email or by dispatching the goods, whichever happens first. Before you pay we show you the price, the delivery charge, the total and how delivery works.

Prices and payment

All prices are in New Zealand dollars. Delivery is shown before you pay: free on orders of $75 and over, and $25 for express delivery below that. Express delivery is also available as a paid upgrade on orders that already qualify for free delivery. Payment is taken at checkout by card through Stripe or through PayPal. We do not store your full card details.

Where a product shows a previous price beside the current one, the previous price is the price this shop charged for that item before the current offer. If a price is obviously wrong, for example through a typing error, we will tell you before dispatch and you can confirm the corrected price or cancel at no cost.

Delivery

We deliver across New Zealand. Times, costs and what to do if a parcel goes missing are on the Shipping page.

Cutting a screen to size

Every standard screen is designed to be cut down at home to fit your own opening. Order the size above your measurement. Once you have cut a screen it cannot be returned as unwanted, though your rights over faulty goods are unaffected. Screens we make to your measurements are covered on the Refunds & Returns page.

Changing your mind

New Zealand has no general cooling-off period for buying goods online, so we give you one of our own: 15 days from delivery to change your mind on an uncut, unused item. The details are on the Refunds & Returns page.

Faults and guarantees

Goods we sell you must be of acceptable quality, fit for any particular purpose you told us about, and match their description. Those are guarantees under the Consumer Guarantees Act 1993. Nothing in these terms limits them, or any other right you have as a consumer that cannot be excluded by agreement.

Acceptable use

Please do not misuse the site: no attempting to break into it, no scraping it for a competing catalogue, and no using it for anything unlawful. We may withdraw access if you do.

Our liability

Our liability is set out on the Limited Liability Indemnity page. Nothing there or here excludes liability that cannot be excluded by law, including your rights under the Consumer Guarantees Act and the Fair Trading Act.

Changes to these terms

We may update these terms. The version that applies to your order is the one published when you placed it.

Governing law and disputes

These Terms are governed by the laws of New Zealand. We would much rather settle any dispute with you directly, so please contact us first. If we cannot resolve it, you can take a claim to the Disputes Tribunal, and the Commerce Commission deals with complaints about misleading conduct.